1. Acceptance of Terms

By confirming a quotation, paying an advance booking deposit, or allowing our moving crew to initiate packing and loading, you enter into a legally binding agreement with Golden Star Packers and Movers under the terms described below.

2. Quotation and Scope of Work

All price quotations provided by our representatives are calculated based on the specific inventory list, origin/destination floors, and services agreed upon during physical or virtual pre-move surveys:

• Inventory Variations: If additional goods, oversized furniture, or extra appliances are added on the shifting day that were not included in the original survey, corresponding additional packing and freight charges will apply.
• Stairs & Long-Carry: If elevator service is unavailable, restricted by society rules, or if the transport container cannot reach within 50 meters of your building entrance due to narrow streets, nominal manual carrying charges may be adjusted.
• Specialist Services: Disassembly and standard reassembly of basic modular beds and dining tables are included. AC uninstallation/re-gassing, wall mounting of TVs, electrical wiring, and carpentry modifications require third-party technicians and can be arranged upon advance request.

3. Strictly Prohibited and Restricted Goods

For highway safety, legal compliance, and fire prevention, our moving trucks CANNOT transport the following items:

• Personal Valuables: Cash, bank currency, gold/silver jewelry, expensive watches, original certificates/deeds, and passports must be personally carried by the customer.
• Hazardous Materials: Full gas cylinders, petrol/diesel cans, flammable chemicals, fireworks, car batteries with acid, and paint thinners.
• Contraband & Illegal Goods: Arms, ammunition, narcotics, and banned wildlife or forest products.
• Perishable Goods: Fresh vegetables, cooked food, and unsealed liquid containers that may spoil or leak during long-distance interstate transit.

4. Customer Responsibilities Prior to Moving

To ensure a seamless moving day, the customer agrees to fulfill the following obligations:

• Appliance Preparation: Defrost refrigerators at least 12 hours before moving and disconnect water inlet pipes from washing machines.
• Society / Gate NOCs: Obtain necessary move-in and move-out permissions, service elevator booking, and society gate passes from residential apartment or commercial park associations.
• Vehicle Transport Compliance: For car and bike transportation, empty fuel tanks to below 10% (under 2 liters) and submit photocopies of valid RC, owner's ID, and insurance.
• Verification & Supervision: Inspect all cupboards, drawers, and balconies before the truck departs the pickup address to verify that no personal item is left behind.

5. Transit Timeline and Delivery Schedules

We operate dedicated, GPS-tracked container vehicles adhering to planned transit schedules. While 98%+ of our consignments arrive on time, transit times provided are estimated:

• Force Majeure: We are not liable for transit delays caused by unavoidable circumstances including extreme weather, floods, highway blockages, landslides, state border checkpost holdups, or vehicle mechanical breakdowns beyond reasonable human control.
• Real-Time Updates: In case of any highway delay, our central operations desk will continuously keep the customer informed with revised estimated arrival times.

6. Transit Insurance and Damage Claims

We strongly advise all customers to avail of Transit Goods Insurance for intercity shifts:

• Declared Value Policy: Insurance premium (typically 1.5% to 3% of declared item valuation) covers physical damage or total loss caused by road accidents, overturning, fire, or transit theft.
• Joint Delivery Inspection: Upon delivery, goods must be jointly inspected. Any damage or shortage must be clearly endorsed on the Delivery Challan / Consignment Note before the crew leaves.
• 24-Hour Reporting Window: Notice of any claim must be submitted to our customer care team within 24 hours of delivery with item photographs and survey copies for surveyor appraisal and fast-track claim settlement.

7. Payment Milestones and Invoicing

Our standard relocation payment schedule is structured as follows:

• Booking Advance: A nominal advance token (10% to 20%) is payable at the time of booking confirmation to reserve moving slots and container vehicles.
• Dispatch Milestone: 70% to 80% payable upon completion of packing and loading at the origin point prior to vehicle dispatch.
• Final Balance: The remaining balance is payable upon container arrival at destination before final unloading.
• Official GST Bill: Full GST tax invoices with e-way bills are issued upon full settlement of moving charges.

8. Cancellation and Rescheduling Policy

We understand plans can change unexpectedly:

• Free Rescheduling: You can reschedule your shifting date free of cost by giving notice at least 24 hours in advance, subject to slot availability.
• Booking Cancellation: Cancellations made 48 hours prior to the scheduled date receive a full refund of the booking advance. Cancellations made within 24 hours after packing materials or crews have been mobilized may deduct nominal operational mobilization costs.

9. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of the competent courts in Mumbai / Thane, Maharashtra.