1. Introduction and Scope

This Privacy Policy applies to all services provided by Golden Star Packers and Movers ("we", "us", or "our"), including household shifting, office relocation, vehicle transportation (car & bike), luggage delivery, warehousing, courier cargo, and packing services across India.

By visiting our website (goldenstarpackers.in), submitting enquiry forms, requesting price quotes, or engaging our moving teams, you consent to the collection, processing, and storage of your information as outlined in this policy.

2. Information We Collect

To provide precise moving estimates and coordinate logistics seamlessly, we collect the following types of information:

• Contact Information: Full name, primary and secondary mobile numbers, email address, and billing details.
• Relocation Coordinates: Origin pickup address, destination delivery address, floor numbers, elevator access status, and preferred moving dates.
• Inventory & Asset Details: Itemized lists of household goods, office equipment, furniture, and declared valuation figures for transit insurance purposes.
• Vehicle Documentation (For Vehicle Transport): Copy of Vehicle Registration Certificate (RC), valid insurance document, and ID proof of the vehicle owner as mandated by RTO authorities and interstate checkposts.
• Technical / Web Usage Data: IP address, device type, browser information, pages visited, and cookies to optimize our website speed and performance.

3. How We Use Your Information

We strictly use collected information for legitimate operational and customer service purposes:

• Generating transparent, customized price estimates and pre-move survey confirmations.
• Dispatching appropriate moving crews, packing materials, and container vehicles on the scheduled date.
• Providing real-time transit updates, GPS vehicle tracking links, and delivery milestone notifications via phone or WhatsApp.
• Issuing transit goods insurance policy certificates through our authorized national general insurance underwriting partners.
• Fulfilling statutory interstate transit compliance, e-way bill generation, and toll documentation.
• Providing customer support, resolving feedback, and processing surveyor claims in the rare event of transit damage.

4. Data Security and Confidentiality

We maintain technical, administrative, and physical safeguards to prevent unauthorized access, loss, or misuse of your personal data:

• Zero Commercial Data Selling: We NEVER sell, lease, monetize, or trade your phone number or email address with third-party marketing agencies or loan telemarketers.
• Role-Based Access: Only designated moving coordinators and operations personnel directly assigned to your shipment have access to your delivery address and contact details.
• Corporate & IT Confidentiality: For commercial and office shifting, non-disclosure standards are strictly maintained regarding server configurations, company documentation, and workstation assets.

5. Sharing Information with Authorized Third Parties

Your details are disclosed only to legitimate service partners strictly necessary for executing your relocation:

• Insurance Underwriters: When you opt for transit goods insurance, declared item lists and valuation declarations are shared with authorized general insurance companies to issue official policy certificates.
• Statutory Authorities: State transport departments, GST e-way bill portals, or law enforcement agencies when legally required by Indian transport regulations.
• Secure Payment Gateways: For processing online advance tokens via UPI, credit/debit cards, or net banking with 256-bit encryption.

6. Cookies and Tracking Technologies

Our website uses standard session cookies to remember form inputs, analyze traffic patterns, and provide a fast, responsive user experience. You can choose to disable or block cookies in your web browser settings; however, certain interactive booking features may have limited performance.

7. Your Privacy Rights

As a valued customer, you have full control over your stored information:

• You may request a copy of the personal details and consignment records held in our systems.
• You may request correction of any outdated contact numbers, billing names, or addresses.
• You can request complete deletion of your records from our active enquiry databases once your relocation service is completed and accounts settled.